Posting Number: 0600167 Position Type: Staff Position Number: 498394 Department: Data Voice & Vid Netwrkg
Job Summary/Basic Function:
General Description: Performs moderate to complex operations associated with legacy and IP-based communications systems (telephony/video); including the management and configuration of voice mail, call center applications, call accounting systems, video conferencing and other communications related systems. Troubleshoots and resolves video and voice communications issues. Performs basic to moderately complex administrative functions related to communications servers and devices. Tests, customizes, and maintains communications equipment and inventory. Works with vendors to assist in defining and resolving problems with each system and/or associated voice and data circuits. Trains users on current and emerging technology. Provides support to students, faculty, and staff in the proper use of voice telecommunications services. Assists the Team Lead of Converged Communications in system planning as directed.
Specific Responsibilities:
1. Configure hardware and software-based PBXes for new phone lines, adds, moves, and changes; also programs IP phones and develops standardized feature sets 2. Configure voice mail system for personalized features 3. Perform moderate to complex operations associated with call center applications, call accounting systems and various other communications systems 4. Troubleshoot and resolve issues related to communications systems and devices 5. Perform administrative tasks on multiple servers related to phone services and functionality 6. Work with vendors to assist in defining and resolving problems with each system and/or associated voice and data circuits 7. Perform audit of deployed equipment and maintain equipment inventory 8. Generate statistical reports from departmental databases as requested by management 9. Train users on current and emerging technology, and provide support to students, faculty, and staff in the proper use of communications services. Minimum Qualifications: Associates Degree required.
2-3 years of voice telecommunications system administration required in Cisco Call Manager and Cisco Unity systems (Avaya experience also useful in migration of legacy systems).
Ability to independently troubleshoot and resolve IP telephony and voicemail issues. Basic to moderately complex knowledge of networking concepts (CCNA and/or telephony-specific certifications preferred). Basic knowledge of server concepts (MCSA certification preferred).
Must be able to communicate effectively with customers.
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215. Preferred Qualifications: Bachelors preferred. Formal Cisco network training preferred.
